>> How Do I find a particular product I am looking for?
You can
1- Use the search field in the top left hand side.
2 - Browse relevant departments or
3 - Email us your special request -
        Please include contact details and your Suburb/Town and State

>> What if I cant find the product that I am looking for?
We carry 1000's of products, and can source 1000's more so if you are looking for something special, Email us your special request -  Please include contact details and your Suburb/Town and State

>> I want to order a prescription - What do I do?
Firstly you will need a valid prescription written by an Australian Doctor (Sorry we cannot accept international prescriptions).
You then need to print a prescription Order Form.
Then simply post your prescription with your name and details attached to it to:

PO Box 596
Buderim 4556
Qld

We will normally dispense and dispatch it for you within 24 hrs of receiving your prescription.

>> I want my repeats kept and dispensed at a later date - What do I do?
Simply tick/click the appropriate box on your prescription Order Form.

>> Can You remind me when it is time for my repeats to be dispensed?
That's easy - Simply tick/click the appropriate box on your prescription Order Form.

>> Can I order by Mail or Fax?
YES - We have a special prescription Order Form.

>> The product I require says that I need a Patient Profile - What do I do?
By law some products require a patient profile to be completed. This just informs us of any allergies and other medications you are taking etc. Please use this link to access the patient profile form. Your patient profile is ONLY used for ascertaining information that may be relevant to supplying you the particular medication that you have requested. It is not used for any other purpose and is strictly private and confidential.

>> The product I require says that I need a prescription - What do I do?
Firstly you will need a valid prescription written by an Australian Doctor (Sorry we cannot accept international prescriptions).
You then need to submit a prescription Order Form

>> Can I fax my prescription ?
Yes -  Then simply post your prescription with your name and details attached to it to:

PO Box 596
Buderim 4556
Qld

We can ONLY dispense after physically receiving your script in the mail. We will normally dispense and dispatch it for you within 24 hrs of receiving your prescription.

>> Why do I need a prescription for some items that I can purchase over the counter in a normal pharmacy?
The laws governing pharmacy in Australia state that "Pharmacist only medication" requires counseling from a Pharmacist. By seeing your Doctor and getting a prescription, this means that your Doctor has determined that there is a therapeutic need for that particular medication and provided the appropriate counseling.

>> If I don't live in Australia can I order ?
YES - You can order any products, except for prescription lines. We can ship all over the world. So please let us know if you are looking for something special.

>> I'm having trouble ordering - What can I do?
We work very hard on our ecommerce model - But if something does not work for you or you are having any problems at all please email our tech support : tech@pharmacy.com.au   and we will help you out as soon as we possibly can.

>> What happens if an order is out of stock?
If an item is out of stock and it will take more than a day to get it in stock, one of our customer support team will either email or call you to let you know.

>> How much will my order cost me?
Your order will cost you the total cost of the products that you ordered plus the cost of any applicable postage.
- Free: For orders over $100 within Australia (unless over 2kg – Then at Australia Post cost)
- Metropolitan Areas in Australia: 0-2kg - $5.95 / Over 2kg – at Australia Post cost
- Regional and Country Areas within Australia: 0-2kg - $5.95 / Over 2kg – at Australia Post cost
- International Orders (outside Australia): At Australia Post Cost plus $3.95us

>> When can I expect delivery of my order?
Your order is normally dispatched within 24 to 48 hrs of us receiving it (Monday-Friday). It is dispatched by Australia Post. The times below are indicative only.
- Metropolitan Areas in Australia - 4-7 days
- Regional and Country Areas within Australia - 5-10 days
- International Orders (outside Australia) - 14-21 days

How do we do it?
For other orders we charge fair prices that cover our costs. Products that carry surcharges do so only because they're heavy or bulky. If you shipped an item yourself, you'd have to pay as much or more than we charge to ship to you.

>> What are my payment options?
You can pay by: Bankcard, Mastercard, Visa, American Express.

>> Is it safe to use my credit card ?
YES - When you place an order online with us, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it nearly impossible for your information to be stolen or intercepted while being transferred.

When you enter the "Checkout Area" - A new page will open in a new browser, this browser will have a padlock in the bottom status bar, this is your guarantee that you are on a secure server.


>> When will my credit card be charged?
Your credit card will be charged when your order is ready for dispatch. This ensures that you are never charged for items that we cannot supply for any reason.

>> Will I receive an order confirmation?
YES - You will receive an automatic order confirmation soon after you place your order. This will give you an "Order Number" which can be used as a reference number if you have any questions regarding your order.

>> Will I receive a "dispatched" confirmation?
YES - One of our customer support team will either email or call you to let you know when your order has been dispatched.

>> Can I check the status of my order?
YES - Simply contact us quoting your "Order Number" and we advise with the status of your order.

>> Is my order packaged discretely?
For your privacy and security, your parcel will be plain and unmarked. You will also receive a "Medication Information" sheet with your order to help you use and store your medications wisely.

>> What is your returns Policy?
 > Our highest priority is your complete satisfaction. If you have any problems or questions - Please contact us

 > Non-prescription items are returnable for a refund under certain conditions.

 > The goods must be returned in perfect saleable condition without being opened and/or tampered with.

 > You must notify us with in 7days from receiving the order

 > You will need to request a refund by contacting us advising us of your problem - Please include your order number.

 > After receiving a "Return Authorisation" you can then return the goods including the original receipt to:

QPharmacy Returns
PO Box 596
Buderim 4556
Qld

>> What do I do if I want to cancel my order?
You can cancel your order up until the order has been dispatched, by emailing us at your@qpharmacy.com.au  and advising us - Please include your order number.

>> What is your privacy Policy?
We are bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia.

This policy statement affirms our commitment to comply with those principles.

You have a number of rights under this legislation, including the right to access the personal information that we may hold about you.

Much of the information we hold must be collected because the law requires it. For example, details of your prescriptions are required to be collected under the National Health Act and State or Territory Pharmacy legislation.

You need to be aware that if you do not provide us with certain information about yourself, in some circumstances we may be unable to provide a service that you require.

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. With all prescriptions sent to us we require a completed accompanying order form. This provides us with certain medical details land will ensure that we are able to identify any potential drug, health or allergic interactions.

We protect your information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so.

If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.

If you have any questions about your privacy rights – or the way in which we collect, use, manage or disclose personal information – We would be happy to answer your questions or to provide you with further information. We welcome your feedback. If you have questions or comments about our privacy policies, feel free to contact us

>> How do I contact The Pharmacy

PO Box 596
Buderim 4556
Qld

Ph: 1300 731 128
Fax: 1300 731 168

your@qpharmacy.com.au